CareerUp+ Mentoring
These terms and conditions govern the provision of mentoring and career coaching services provided by CareerUp+ Mentoring ("the Coach") to individuals or legal entities ("the Client").
The term coaching includes career coaching, mentoring, guidance and, where applicable, professional support consulting activities. The services are provided personally by Carlo Sacchi. Any external collaborators or specialists may be involved only with the Client's express agreement and without any reduction of the protections provided by these Terms.
Career coaching, mentoring and professional guidance are carried out as a non-organized professional activity (not organized into professional orders), pursuant to Italian Law no. 4 of 14 January 2013, where applicable. The service does not constitute an activity reserved to regulated professions, nor legal, tax, psychological, health or immigration advice.
CareerUp+ Mentoring is a trade name of the sole proprietorship of Carlo Sacchi ("the Coach"), a professional established in the Netherlands. The Client's contractual counterparty is therefore the individual Carlo Sacchi, also referred to as "the Coach".
The professional's full identification details are also provided to the Client in the acceptance form sent before the conclusion of the contract or the start of the service.
CareerUp+ Mentoring offers three types of services for IT professional growth:
The Coach commits to responding to emails within 1 business day (24 hours), except during absence periods communicated in advance.
Working hours: Monday to Friday, 9:00-18:00 CET.
Before the start of the service, and in any case within a reasonable time from the conclusion of the contract, the Client receives on a durable medium (normally by email) confirmation of the concluded contract, containing: the purchased package, total price, payment method and any installment plan, session booking arrangements, these Terms and Conditions, the model withdrawal form, any prior-consent form for early start of the service, and the privacy policy (art. 51, Legislative Decree 206/2005).
Personalized materials (revised CVs, documents, action plans, etc.) are delivered within 48 hours of the completion of each session.
Important: Delivery times are calculated exclusively in business days (Monday to Friday, excluding holidays). Deliveries do not occur during weekends or holidays.
Communications outside these hours are at the Coach's discretion and not guaranteed.
The service must be paid according to the agreed method before the start of the program: in a single payment or, for amounts over €250, via installment payment agreed in writing. In case of installment payment, payment of the first installment confirms the booking and contributes to concluding the contract.
Payment (of the full amount or the agreed first installment) is required to confirm booking of the first session.
Prices shown on official channels are expressed in Euro and represent the total amount payable by the Client, including Dutch VAT/BTW (21%). The relevant tax detail is stated on the invoice or receipt issued by the Coach.
In case of non-payment within the terms, the Coach is not required to provide the session.
The cancellation and rescheduling rules set out in this section apply outside of and without prejudice to the right of withdrawal provided by the Consumer Code (see art. 11).
Inter-session support varies based on the chosen package:
All inter-session support is provided on business days, Monday to Friday (excluding public holidays). Response times follow art. 2.
The Client may contact the Coach according to their package terms for clarifications on assigned activities or organizational aspects.
The Coach may terminate the service early, giving written notice with reasonable advance warning, solely for one of the following specific and justified reasons:
In all these cases the Client is entitled to a full refund of the part of the service not yet delivered, with no penalty and without prejudice to any further statutory protection.
The personalized materials delivered to the Client (CV, profiles, action plans, documents) are intended for the Client's personal use and may be freely used for their own professional purposes. The methodologies, templates and generic non-personalized formats underlying the service remain the property of the Coach.
The Coach may use, solely in aggregate and anonymous form (not attributable to the individual Client), information relating to the activities carried out, for the sole purpose of improving its services. The processing of personal data is governed by the Privacy Policy.
Feedback is always appreciated. The Client can send suggestions or observations to the official CareerUp+ Mentoring email address.
In accordance with articles 52 and following of Legislative Decree 206/2005 ("Consumer Code"), the Client acting as a consumer has the right to withdraw from the contract, without stating reasons, within 14 days from its conclusion.
In the case of services, the term runs from the conclusion of the contract, i.e. when the Client accepts these Terms, receives confirmation of the purchase/booking and pays the full amount or, for installment payment, the agreed first installment. Subsequent installments are mere payment obligations under the same contract and do not start a new withdrawal period.
The right of withdrawal is extinguished only when the service has been fully performed, provided that performance began with the express agreement of the Client and their acceptance of the loss of the right of withdrawal upon completion of the service (art. 59, paragraph 1, letter a, Legislative Decree 206/2005).
If the service has been started at the Client's express request during the withdrawal period but is not yet completed, the Client may still withdraw within the 14 days: in that case they are only required to pay the proportional amount for the part of the service already performed up to the moment of the withdrawal notice (art. 57, paragraph 3, Legislative Decree 206/2005). Mere partial performance does not cause the right of withdrawal to lapse.
To exercise the right of withdrawal, the Client must send written communication via email to the official address, indicating the intention to withdraw and the order identification data, without needing to provide any reason. The Client may use the model withdrawal form (PDF, in Italian) or any other explicit statement.
Following a valid withdrawal, the Coach refunds the amounts due without undue delay and in any case within 14 days of the notice, using the same means of payment used by the Client, unless otherwise agreed and at no cost to the Client. Any clause limiting the refund due for the exercise of the statutory right of withdrawal is null and void (art. 56, Legislative Decree 206/2005).
Since services are normally started within the 14-day withdrawal period, before the first session the Client expressly accepts, via a signed acceptance form or a specific consent checkbox, the following:
In any case, the 14-day statutory right of withdrawal cannot be excluded or limited (art. 143, Legislative Decree 206/2005) and prevails over any voluntary commercial guarantee.
For more information on the right of withdrawal, you can consult the official page of the Italian Ministry of Enterprises and Made in Italy: mimit.gov.it — Diritto di recesso (in Italian).
In addition to the statutory right of withdrawal, the Coach offers a voluntary commercial guarantee on the following services:
Important note: The CareerUp+ Starter (€197) service does not include this commercial guarantee given the brief and specific nature of the intervention. The statutory right of withdrawal remains fully applicable; however, being a single session, if the service is fully performed at the Client's express request within the 14 days (session held and materials delivered), the right of withdrawal is extinguished upon completion (art. 59, paragraph 1, letter a, Legislative Decree 206/2005). If instead performance has begun but is not yet completed, the Client may withdraw by paying only the proportional amount for the part already performed.
This commercial guarantee is additional and does not replace the 14-day right of withdrawal. No reason is required for the statutory withdrawal. For the voluntary commercial guarantee, any reasons may be requested solely for service-improvement purposes and do not affect statutory rights in any way.
The Coach is established in the Netherlands; Dutch law therefore applies to the contract. This choice does not deprive the consumer Client of the mandatory protections provided by the law of their country of habitual residence (art. 6 of Regulation (EU) 593/2008 “Rome I”): a consumer resident in Italy therefore retains the mandatory protections of the Italian Consumer Code (Legislative Decree 206/2005), fully referenced in these Terms.
The main protections (14-day right of withdrawal, information obligations, proportional refund) derive from Directive (EU) 2011/83, implemented in a harmonized manner in both the Netherlands and Italy.
Competent court: for disputes with a consumer Client, the court of the consumer's place of residence or domicile has exclusive jurisdiction.
Alternative dispute resolution (ADR): the European Commission's ODR platform was discontinued on 20 July 2025. The Client may nonetheless turn to the competent ADR bodies, to the European Consumer Centres (ECC-Net) or to the competent courts, without prejudice to the possibility of an amicable settlement by contacting the Coach's official email.
By booking or purchasing a CareerUp+ Mentoring service, the Client declares to have read, understood and accepted these Terms and Conditions.
Last updated: July 2026
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