Terms and Conditions

These terms and conditions govern the provision of mentoring and career coaching services provided by CareerUp+ Mentoring ("the Coach") to individuals or legal entities ("the Client").

The term coaching includes career coaching, mentoring, guidance and, where applicable, professional support consulting activities, provided by the Coach or qualified collaborators.

1. Services

CareerUp+ Mentoring offers personalized pathways to support the Client in achieving specific professional goals.

Activities may include:

• Analysis of professional profile and objectives
• Definition of a clear and achievable action plan
• Provision of tools, strategies and practical resources for professional improvement
• Support and discussion during sessions and within agreed limits between sessions

2. Communications

The Coach commits to responding to emails within 1 business day (24 hours), except during absence periods communicated in advance.

Working hours: Monday to Friday, 9:00-18:00 CET.

Material delivery

Personalized materials (revised CVs, documents, action plans, etc.) are delivered within 48 hours of the completion of each session.

Important: Delivery times are calculated exclusively in business days (Monday to Friday, excluding holidays). Deliveries do not occur during weekends or holidays.

Communications outside these hours are at the Coach's discretion and not guaranteed.

3. Service Limitations

• The Coach does not provide legal, tax or immigration advice.
• No specific results (e.g., hiring, promotion, salary increase) are guaranteed: decisions and actions remain under the exclusive responsibility of the Client.
• The service does not replace psychological support or psychotherapy pathways.

4. Payment

All services must be paid in advance.

Payment is required to confirm booking of the first session.

Multi-session packages:

• After purchase, the Client will receive a link to schedule included sessions.
• Sessions must be used within 4 months from the purchase date, unless different agreements are communicated in writing.

In case of non-payment within the terms, the Coach is not required to provide the session.

5. Rescheduling and Cancellations

For the Client:

• Sessions can be rescheduled with a minimum 24-hour notice via email.
• Unused or non-rescheduled sessions within the indicated terms are non-refundable.

For the Coach:

• Any date changes will be communicated with a minimum 24-hour notice, where possible.

Refunds:

• Full refund is provided only if cancellation of the entire service occurs at least 48 hours before the start of the first session.
• No refund is provided for sessions already completed.

6. Confidentiality

• All personal and professional information provided by the Client will be treated in strict confidence.
• No data will be shared with third parties without the Client's explicit consent, except for legal obligations.
• Data will be deleted within 30 days of service completion.

7. Interactions Between Sessions

• The Client may contact the Coach via email for clarifications on assigned exercises or activities, or for organizational aspects.
• Any materials requested by the Coach must be provided at least 24 hours before the next session.

8. Early Termination

The Coach may terminate the service early in case of:

• Inappropriate or offensive behavior
• Conflicts of interest
• Other founded and motivated reasons

In such cases, unused sessions will be refunded.

9. Intellectual Property

CareerUp+ Mentoring may use, in aggregate and anonymous form, data and information shared by the Client (e.g., professional experiences, applied methodologies) to improve its services.

10. Feedback

Feedback is always appreciated. The Client can send suggestions or observations to the official CareerUp+ Mentoring email address.

11. Right of withdrawal and commercial guarantee

Right of withdrawal (legal requirement)

In accordance with articles 52 and following of Legislative Decree 206/2005 ("Consumer Code"), the Client acting as a consumer has the right to withdraw from the contract, without stating reasons, within 14 days from its conclusion.

In the case of services, the term runs from the date of conclusion of the contract (i.e., from payment completion).

The right of withdrawal does not apply, or lapses, when:

• The service has been fully performed with the express agreement of the Client and with their acceptance of the loss of the right of withdrawal; or
• The service has already been partially provided: in this case the Client must pay the amount proportional to the part already executed.

To exercise the right of withdrawal, the Client must send written communication via email to the official address, indicating the intention to withdraw and the order identification data.

Risk-free trial – "Satisfied or refunded" guarantee (optional)

In addition to legal protections, the Coach offers a voluntary commercial guarantee: if the Client is not satisfied with the first purchased session, they can request a full refund of the amount paid for that session.

The request must be sent via email within 24 hours of the completion of the first session, stating the reasons.

This guarantee applies exclusively to the first session of a package or service and does not cover subsequent or already completed sessions.

12. Acceptance